It Service Management Global Best Practices

Pub Date : 2008-04-22 | Author : Editorial Board | Publisher : Van Haren

ISBN 10 : 9789087531980
ISBN 13 : 9087531982

A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large b..

Metrics For Service Management

Pub Date : 2012-03-03 | Author : Peter Brooks | Publisher : Van Haren

ISBN 10 : 9789087536480
ISBN 13 : 9087536488

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ..

The Service Catalog

Pub Date : 2010-03-04 | Author : Mark O'Loughlin | Publisher : Van Haren

ISBN 10 : 9789087535728
ISBN 13 : 9087535724

Note: This book is available in several languages: Japanese, English. The Service Catalog means many different things to many different people. However most would agree that a cata..

Business Continuity Management

Pub Date : 2014-09-30 | Author : Andrew Hiles | Publisher : Rothstein Publishing

ISBN 10 : 9781931332835
ISBN 13 : 1931332835

At this critical point in your Business Continuity Management studies and research, you need one definitive, comprehensive professional textbook that will take you to the next step..